After-Sales Support – We're Here to Help

At Nestium, we strive to make your shopping experience seamless from start to finish. Whether you need assistance with an order, a return, or a refund, our dedicated support team is here to help.

Stock & Availability

We maintain 95% stock availability on our most popular products for faster delivery. Our stock levels are updated regularly to provide accurate information. In rare cases where an item is unavailable, we may ship directly from the manufacturer to minimize delays.

If an item or promotional offer is no longer available, we will notify you within 5 working days and provide options for a full refund, paying the difference, or choosing an alternative.

Promotions & Discount Codes

Applying a discount code is simple:

1. Enter your promo code at the basket page.
2. Click "Apply" to see the discount reflected in your order total.

Terms & Conditions:

• Only one code can be used per order.
• Promo codes apply to online purchases unless otherwise stated.
• All discount codes have an expiry date and may be modified or withdrawn at any time.
• Nestium reserves the right to cancel any order that violates promotional policies.

Placing Your Order

Ordering from Nestium is quick and easy. You can:

• Browse and purchase directly from our website.
• Call our expert sales team for guidance.
• Visit our showroom for in-person assistance.

Important: Your order is confirmed only after it has been dispatched.

Payment Options

We accept all major credit and debit cards. For security reasons, payments must be made to the card’s registered address. Additional verification may be required for alternative delivery addresses.

Finance Available: Spread the cost with our flexible payment plans, including interest-free options.

Privacy & Security

Your privacy is our priority. All transactions on Nestium are securely encrypted, ensuring your personal and payment details remain protected.

Managing Your Order

Changing Your Delivery Date

Need to reschedule? Log into your account or contact us to adjust your delivery date.

Order Cancellations & Returns

You have 14 days from the date of delivery to cancel or return an order. Start a return request via our Returns Portal, and we’ll process your request within 48 hours.

Exclusions: Custom-made products and opened media items are non-returnable. See our full terms for details.

Damaged or Faulty Items

If your order arrives damaged, contact us immediately to report the issue. Faulty products are covered by a 12-month warranty. You can initiate a claim via our Returns Portal or directly with the manufacturer.

Refunds

Refunds are processed within 3 working days. Please allow up to an additional 3 days for your bank to complete the transaction.

Need Further Assistance?

For any queries, contact our customer support team. We're here to ensure a hassle-free experience.