PawHut Wooden Tortoise House with Balcony, Tray, Roof, for Indoor and Outdoor

Areas Covered - UK Mainland

Our standard FREE delivery service applies to UK mainland postcodes only. We do not currently serve areas outside UK mainland, including:

• Scottish Offshore (KW15-17, ZE, HS, PA20, 41-49, 60-75, 77-78, KA27-28, PH40, 42-44)
• Scilly Isles (TR21-25)
• Northern Ireland (BT)
• Channel Islands (GY, JE)
• Isle of Man (IM)
• Eire and BFPO addresses

Some UK mainland postcodes may incur a surcharge (£50 - £250). If this applies to your postcode, you will be informed prior to dispatch.

Standard Delivery Procedure

We partner with trusted courier service providers who deliver between 7am and 10pm, Monday to Sunday.

• Tracking: Tracking information is provided for most small to medium-sized items (when available).
• Delivery without Prior Notice: Couriers deliver without prior notice. If no access to your property is available, the courier may card the delivery or leave the item with a neighbour or in a secure location.
• Failed Delivery: If your item is carded, you must follow the courier’s instructions to rearrange delivery. If returned, a failed delivery charge may apply before the item can be rebooked for delivery.
• Larger/Bulkier Items: For larger items, we will arrange a delivery date with you before dispatch. Please ensure we have the correct contact number to avoid delays.

Note:

• We cannot offer select-day delivery or guarantee weekend delivery.
• Someone must be available to receive the delivery on the scheduled day.
• Couriers may assist with carrying the item upstairs if a working lift is available.
• If no lift is present, a labour fee may apply for carrying the item upstairs or the courier may deliver to the ground floor only.

If you need assistance with delivery to an upper floor, please inform us at the time of ordering for a quote on the additional labour charge.

Rescheduling Delivery

If you are unable to receive delivery on the scheduled date:

• Your local depot will contact you to reschedule the delivery free of charge.
• Rescheduling may reset your estimated delivery date, subject to courier availability.
• If rescheduled within 1-2 working days before delivery, an administrative charge (£30 - £80) may apply.
• Less than 1 full working day notice or for failed deliveries, an administrative charge of £80 - £150 may apply.

Note:

• Please notify us at least 3 full working days in advance to avoid charges.

Estimated Delivery Timeframe (ETA)

Most product pages display an estimated delivery time (ETA). While the majority of orders are delivered within this timeframe, it is tentative and not guaranteed.

• Official Lead Time: 14-21 working days for UK mainland deliveries.
• Cancellations: Orders cancelled due to ETA deviation may incur a handling charge of £30.
• If cancelled after dispatch, a handling charge of £50 - £150 applies to cover courier and administrative costs.

Receiving Your Delivery

• Receiving in Person: All deliveries must be received in person, unless written confirmation is provided for drop-off at a designated location.
• Damage Inspection: Inspect your package before signing for delivery. Any visible damage (minor or major) must be noted on the delivery receipt. Failure to do so may affect the ability to file a claim or process a return.
• Refusing Delivery: If the item is significantly damaged, you may refuse delivery. Please take photos as proof.

For any specific delivery requirements or queries, please contact us at hello@nestium.co.uk. We are committed to making your experience as smooth as possible.